Infrastructure Enhancement (BPO)
Economic instability, introduction of the National Living Wage and clampdowns on Travel and Subsistence (T&S) expenses are just some of the challenges facing recruitment agencies, squeezing their margins, distracting them from core tasks and deterring them from taking their business to the next level. But once where only large agencies could afford BPO to ensure resilience in uncertain market conditions, with Anderson’s approach to BPO so too can smaller firms, enabling them to compete with their industry peers.
The new T&S regulations, coupled with the abolition of Expenses Dispensations and the new rules surrounding Salary Sacrifice make the traditional umbrella supply chain redundant. One consequence of this will undoubtedly be a rate squeeze caused by a demand for a higher rate from contractors, along with a push back from hirers. With the need for agencies to reduce overheads, BPO is arguably the most obvious way to remain in business and to stay profitable. But identifying the right tasks and processes to outsource is critical to the success of your BPO strategy. It must add to overall productivity; which is where we can help and advise where value can be best achieved by outsourcing. The objective is to improve operational effectiveness, increase your top-line and reduce your bottom-line, and leave you free to focus on developing your business.
Our expanding international capabilities combined with highly trained staff mean you can outsource areas like finance & admin, HR & learning, recruitment processes, and customer care. Additionally, our powerful analytics can help those agencies experiencing large growth to make the transition to the next level.
But what sets us apart from other BPO providers is our belief in the effectiveness of outsourcing. When your business has achieved the increased margins and operational effectiveness that BPO can bring, you will be in the ideal position to bring some or all of your outsourced processes back in house. Anderson BPO will help you manage this process and, if required, provide you with the infrastructure so that you can continue to enjoy the financial benefits of operating back office processes overseas. (See Why Us for further details)
- Releases desk space for fee earning activity
- Eliminates operational inefficiencies
- Quickly release processing “bottle necks” from your business
- Instant access to skills and infrastructure
- Cuts overheads and minimises capital investment
- Improves the quality of your customer service
- Record to report (R2R) facilitates better business decisions
- Assistance provided to bring outsourced processes back in house
- Anderson difference: Autonomy – outsource just one or multiple back office processes for as little or as long as you need